This Privacy Policy describes how Vishra Spa (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, book our home spa services, or otherwise interact with us.
1. Information We Collect
We collect information necessary to provide our home services and manage our business operations.
A. Information You Voluntarily Provide
This information is collected when you book a service, contact us, or register on our site:
| Category | Examples of Data Collected | Purpose of Collection |
| Contact Data | Name, phone number, email address, physical address (for service location). | To confirm bookings, send reminders, and travel to the service location. |
| Payment Data | Credit/debit card information, UPI details (processed securely by third-party gateways). | To process transactions for services rendered. |
| Health Data | Relevant medical history, allergies, or health conditions disclosed during booking. | To ensure the safe and appropriate delivery of spa treatments. |
| Feedback Data | Reviews, testimonials, or survey responses. | To improve our services and address client concerns. |
B. Automatically Collected Information
When you use our website, we automatically collect data related to your device and activity:
- Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referral sources.
- Tracking Technologies: We use cookies and similar technologies to remember preferences and analyze website traffic.
2. How We Use Your Information
We use the collected information for the following primary purposes:
- To Provide Services: Fulfilling and managing your bookings, navigating to your service location, and executing the chosen treatments safely.
- Communication: Responding to inquiries, sending confirmation/cancellation notices, and communicating safety protocols.
- Business Operations: Analyzing service demand, monitoring website performance, and detecting fraudulent activity.
- Legal Compliance: Enforcing our Terms and Conditions (especially the Client Safety Clause), resolving disputes, and meeting legal obligations.
3. Disclosure and Sharing of Information
We do not sell your personal information. We only share it in the following limited circumstances:
- Service Providers (Massage Therapists/Aestheticians): We share your Name, Contact Number, and Exact Service Address with the assigned Vishra Spa service provider so they can reach you and perform the service.
- Payment Processors: We share payment data with trusted, third-party payment gateways (e.g., Razorpay, Stripe) to securely process payments.
- Legal Compliance: We may disclose your information if required by law, subpoena, or to protect the rights, property, or safety of Vishra Spa, our clients, or the public.
4. Security and Storage
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your data is stored on secure servers located in India or with trusted cloud hosting providers. We retain your information only as long as necessary to provide the services and comply with legal requirements.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request the correction of inaccurate or incomplete data.
- Opt-out of Marketing: You can opt-out of receiving promotional emails from us at any time by using the unsubscribe link in the email.
- Withdraw Consent: Where we rely on your consent to process your data (e.g., for certain health disclosures), you have the right to withdraw that consent.
To exercise any of these rights, please contact us using the details below.
6. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us: